Innovation We Provide
Yow Technologies Inc. is a Filipino company that provides technology solutions to companies in the Philippines and abroad.
We build with the most efficient, fastest and latest technology in the market.
Please read this page carefully. It contains the Terms and Conditions governing your access to and use of the Yow Technologies Inc. Software and Yow Technologies Inc. Services (as each defined below) provided by Yow Technologies Inc.Â and/or the Yow Laundry Partners who are independent contractors.
If you accept these Terms and Conditions or you do not meet or comply with their provisions, you may not use the Yow Technologies Inc.Â Software and/or the Services. By using the Services, you hereby expressly agree to these Terms and Conditions.
These Terms and Conditions are effective as of 14 July 2018. If you have any questions, feel free to email us atÂ email@example.com.
1.1 âYow Technologies Inc.â refers to Yow Technologies Inc., and Yow Technology Philippines, Inc., or its affiliates, as the context requires, (collectively âYow Technologies Inc.â).
1.2 âYow Technologies Inc. Creditsâ refers to credits, coins, or tokens purchased or obtained by User from Yow Technologies Inc.Â that can be used as payment for the Yow Laundry Partner procured through the Services.
1.3 âYow Laundry Partnerâ refers to a Laundry shop who has agreed with Yow Technologies Inc.Â to accept the laundry bookings from a User by means of the Services;
1.4 âLaundryâ refers to any clothes or laundry package, either singularly or in plural that is transported by means of the Services;
1.5 âIndirect Loss or Damageâ refers to any loss or damage to any properties or rights of any person or any injury or harm to body or health of any person which was sustained during the provision of the Services but is not proximately caused by the delayed or unsuccessful delivery of the Goods;
1.6 âOrdinary Laundry Feeâ refers to the fee reflected in the Software which the User is required to pay to the Laundry Partner, and which the Laundry Partner is entitled to collect from the User for cleaning of laundries. Ordinary Laundry Fee cannot be overruled or arbitrarily changed by the User and/or Laundry Partner. The Ordinary Laundry Fee includes standard laundry fee calculated by the number of kilograms and the fees for optional services, for example, additional kilograms, wash, dry, fold, detergent, bleach, fabric conditioner, express services and dry cleaning.
1.7 âServiceâ or âServicesâ refers to the service provided of by Yow Technologies Inc.Â whereby, through the Software, the User makes a booking for the cleaning of laundries and the Laundry Partner accepts a booking from a User, and any other operations or activities of Yow Technologies Inc.Â which includes matching Userâs laundry booking with a Laundry Partner and facilitating the cleaning of clothes, such as providing information on location of pick-up and drop-off points, contact information of User and Laundry Partner, and any information relating to the cleaning and service requested by the User to the Laundry Partner. The Services expressly excludes actual provision of cleaning of clothes or , but do not include any actual activity of cleaning of clothes;
1.8 âSoftwareâ refers to Yow Technologies Inc.âs technologies, website, and/or applications;
1.9. âTerms and Conditionsâ refers to these Terms and Conditions in their entirety, which are applied to the Services, as set out on âwww.yowlaundry.com.â and any amendments thereof made from time to time by Yow Technologies Inc. and published on its website;
1.10.9 âCleaning of laundriesâ refers to the services performed by the Laundry Partner which includes the provision of providing the cleaning of laundries and bringing the laundry from point A to point B, as well as actual assistance in the delivery and pick-up of goods including provision of extra helpers for loading and unloading of Goods;â¨âTerms and Conditionsâ refers to these Terms and Conditions in their entirety, which are applied to the Services, as set out on âwww.yowlaundry.comâ and any amendments thereof made from time to time by Yow Technologies Inc. and published on its website;
1.10 11. âUserâ refers to any person or customer of Yow Technologies Inc.Â who accesses, downloads, register, or utilizes the Software to make a booking for delivery of Goods by means of the Services.
1.12. âWebsiteâ refers to www.yowlaundry.com and/or any of its subdomains
2. Userâs Obligations
2.1 The User warrants and guarantees that he/she is the true owner of the laundry or an agent of the true owner of the laundry and is authorized to accept these Terms and Conditions for himself and/or as agent on behalf of the owner of the laundry.
2.2 The User shall ensure that the laundryâs are adequately prepared and secured to withstand the reasonable duress of ordinary transportation conditions such as physical loading, physical carrying, motorized transport, and physical unloading. The User shall seal any contents with extra care to avoid breakage, tearing, leakage, spilling, shrinkage, and/or any other nature of loss.
2.3 Before the cleaning of laundries commences, the user shall inform the Laundry Partner of any specific precaution which should be applied to the handling of the laundry in accordance with their nature.
2.4 User shall, when requested or required by Yow Technologies Inc.Â or the Laundry Partner, provide a full detailed description of the laundry. By tendering such description to Yow Technologies Inc.Â and/or the Laundry Partner, the User certifies that the description of the laundry is true and correct at the time the booking is made, and for the duration that the Services and the cleaning of laundries is intended to be rendered.
2.5. The User warranties that, when using the Services and delivering the Goods, he is complying with all laws and regulations relating to the nature, condition, packing, handling, storage and carriage of the Goods. User further warranties that the Goods are not in any manner or condition prohibited by law, considered dangerous or hazardous, highly perishable, and/or radioactive.
2.5 6 The User assumes full responsibility and liability for loss or damage suffered by the Laundry Partner or any third party as a result of any breach of the above Terms & Conditions.
3. Userâs Prohibition
3.1 User shall, by no means, use the Services, or Software to commit, cause, induce, promote, or support any illegal acts or violate any legal rights or privacy of any person including tracking, stalking, and harassing any person.
3.2 User shall not use the Services or Software to produce or disseminate advertisements, spam, or any kind of messages which may cause nuisance to any party.
3.3 User shall not take any action that may cause delay, damage, or destruction of the operation of the Services or Software or the servers and network that are linked to the Software.
3.4 User shall make no attempts to undermine, impair, or damage Yow Technologies Inc.âs Service or business, for example, attempting to circumvent the Service or Software by contacting the Laundry Partner directly, discouraging the Laundry Partner to use the Service or Software, failing to show up at the pickup point, or failing to prepare the goods for pickup on the date or time specified by the user. Yow Technologies Inc.Â reserves the full right to make its own determination of which action shall be recognized as such detrimental act and may accordingly decide to withhold the provision of the Services or deny access to the Software.
3.5 User shall not commit any misrepresentation in the use of the Services or Software including use of the Services or Software in the name of or for the benefit of another person who has not given his/her consent. User is responsible for the use of the Software installed in his/her device and shall be responsible for the use of the Software or request for the Services transacted through his/her account whether or not such use was with his/her permission. Towards this end, User shall also refrain from allowing other people to use using the Software stored on other his/her device without permission.
4. Userâs Personal Data
4.1 Users confirms that the personal data provided by him/her are true and up to date.
4.2 User agrees to allow Yow Technologies Inc.Â use of his/her personal data (including but not limited to name, contact number, email, and address) and transfer share such data to the Laundry Partner for the purpose of providing the Services and for the Laundry Partner to provide cleaning of laundries. User also grants Yow Technologies Inc. the freedom authority to compile, collect, store, and update his/her personal data to such extent, for and at such time period as may be necessary during the time Yow Technologies Inc.Â provides the Services.
5. Laundry Partnerâs Obligations
5.1 Laundry Partner shall make all commercially reasonable efforts under the circumstances to clean the laundry according to the estimated time frame and schedule. User acknowledges however that the estimated time frame and schedule although it is noted that these estimates time frames are mere estimates and may not accurately factor in extraneous conditions such as accidents, traffic, weather, power outages, civic or civil disruptions.
5.2. Laundry Partner shall, under the circumstances occurred during the process of Transport, take all reasonable precautions to prevent any loss or damage to the Goods beyond the wear and tear of ordinary transportation conditions or any unauthorized or illegal access to the Goods attempted by any parties.
5.3. In the event Laundry Partner will not be able to comply with his obligations under this Clause 5 due to circumstances beyond his control, Laundry Partner shall exercise all commercially reasonable efforts to mitigate any loss or damage that maybe suffered by the laundry.
6. Laundry Partnerâs Limited Liability
6.1 Laundry Partner shall not be liable for any loss or damage resulting from delays in cleaning the Laundry.
6.2 Yow Laundry Partners shall not be liable for any loss or damage of the Laundry which arises from or is in relation to the following act, failure, or circumstances:
6.2.1 The Userâs failure to perform its obligation under clauses 2.2 or 2.3 or to comply with Userâs obligation under clause 2.4 of this Userâs Terms and Conditions;
6.2.2 The Laundry Partnerâs failure to perform any of his obligations due to circumstances outside his control; or
6.2.3 Any acts or omission, whether done intentionally or through negligence, of any party other than the Laundry Partner.
6.3 Under any circumstances, Laundry Partner shall not be held liable for any Indirect Loss or Damage.
6.4. In the event Yow Technologies Inc.Â or the Laundry Partner has a reasonable basis to believe that (i) User violated his obligations under Clause 2.4, and/or the Goods contain any material which is considered dangerous, or is prohibited by law, regulations, or public policy, User agrees that Yow Technologies Inc.Â and/or Laundry Partner may, at its own discretion, cease delivery and dispose, destroy, or render innocuous the laundry, or any specific items or materials included therein, surrender the laundry to the appropriate authority, or return the same to the User without incurring any liability for the disposal, destruction, innocuousness of such laundry or items, loss of possession or ownership in the laundry, or incomplete or delay of the cleaning of laundries.
6.5. In the event Yow Technologies Inc.Â and/or the Laundry Partner may be required by law, government regulation, judicial administrative or regulatory decision, order or decree, or request by other regulatory organization having authority pursuant to the law, User acknowledges that Yow Technologies Inc.Â and/or Laundry Partner may disclose personal data and/or any disclosures made by the User, including disclosure of the laundry made pursuant to Clause 2.4, in availing the Services and Cleaning of laundries. In any such case, Yow Technologies Inc.Â may prior to disclosure, whenever practicable, notify the User in writing and shall provide assistance to User in protecting his data. User agrees to hold Yow Technologies Inc.Â and/or the Laundry Partner harmless for any loss, or damage brought by compliance with such lawful order or authority.
6.6. The User agrees to indemnify and hold harmless Yow Technologies Inc.Â and/or Laundry Partner from any liabilities, claims or lawsuit that Yow Technologies Inc.Â and/or the Laundry Partner may suffer or any costs, damages or expenses, including legal costs, which may arise from the Userâs breach of his obligations or warranties under Terms and Conditions or Yow Technologies Inc.âs and/or Laundry Partnerâs actions under Clause 6.5.
7.1. Cleaning charges will be applied according to the Ordinary Laundry Fee. The Ordinary Laundry Fee accounts for the cleaning of laundries with a specified maximum weight, size, and quantity and will be quoted based on the information and requirements provided by the User by means of the Services.
7.2. The User is obligated to pay the Laundry Partner the Ordinary Laundry Fee in cash immediately when due, unless otherwise specifically agreed between the User and the Laundry Partner or the User uses Yow Technologies Inc.Â Credits or any discount promotions to obtain the Services. In addition to the Ordinary Laundry Fee, the user is also responsible to pay or reimburse Yow Technologies Inc.Â or the Laundry Partner for additional expenses incurred in providing the services including, but not limited to, additional kilograms, detergent fees, fabric conditioner fees, bleach fees, fees for additional washing, folding and drying times, and fees incurred for obtaining any permits or special licenses necessary in cleaning the laundries for and on behalf of the User.
7.3. The User is likewise obligated to pay and will be billed a cancellation fee in the following instances:
7.3.1. For Scheduled Bookings, cancellation must be made at least two (2) hours before the scheduled pick-up time, otherwise, a cancellation fee equivalent to thirty percent (50%) of the Ordinary Laundry Fee;
7.3.2. For Express Bookings, in the event the Customer cancels upon or after arrival of the Laundry Partner, a cancellation fee equivalent to thirty percent (50%) of the Ordinary Laundry Fee.
7.3 The use of Yow Technologies Inc.Â Credits shall be subject to the conditions set forth in the Yow Technologies Inc.Â Credits Policy. This policy forms part of the Terms and Conditions and by accepting these Terms and Conditions, the User/Laundry Partner also acknowledges and agrees to the Yow Technologies Inc.Â Credits policy. By accepting this Terms and Conditions, User likewise expresses agreement to the Yow Technologies Inc.Â Credits Policy.
8. Referral Bonus
8.1 Yow Technologies Inc.Â may, from time to time, offer referral bonus to the User who refers new User to use Yow Technologies Inc.Â Services.
8.2 The Userâs entitlement to receive referral bonus and the payment of such bonus by Yow Technologies Inc.Â shall be subject to the conditions set forth in the referral policy. This policy forms part of the Terms and Conditions and by accepting these Terms and Conditions, the User also accepts and agrees to the referral policy, as may be amended from time to time.
8.3 While Yow Technologies Inc.Â will use its best effort to inform the User of any updates regarding the referral bonus, Yow Technologies Inc.Â reserves the right to commence or cease the referral bonus arrangement or amend the referral policy at any time as Yow Technologies Inc.Â deems appropriate. Discontinuation or amendment of the referral policy shall not affect the Userâs right to referral bonus earned prior to the amendment or discontinuation.
9.1 Yow Technologies Inc.Â will, from time to time, introduce promotions which shall be subject to prevailing regulatory requirements. Yow Technologies Inc.Â reserves the right to amend or withdraw any promotions at its sole discretion without prior notice in accordance with the applicable regulatory requirement, if any.
10.1 Without prejudice to Yow Technologies Inc.âs disclaimers and limitation of liability under clause 11 and provided that the User has satisfactorily contact firstname.lastname@example.org and fulfilled the claim requirements within 24 hours after the set forth hereunder, Yow Technologies Inc.Â may offer a compensation to the User for any loss, damage, or destruction of the Laundry which occur during the Time of Transportation. For purposes of determining the eligibility of the User to make a claim for compensation under this clause, Time of Transportation shall mean the moment when the Laundry have been securely placed on the vehicle until Laundry Partner arrives at the drop-off point.
10.2 The compensation for any loss, damage, or destruction of the Laundry shall be equivalent to the market value of the Laundry lost, damaged, or destroyed but shall not exceed PhP 1,000 per booking, or any other limit as may be provided in a separate agreement between User and Yow Technologies Inc.. Yow Technologies Inc.Â reserves the right to make its own reasonable determination of the market value of the Laundry based on prevailing market rates.
10.3 Unless the following requirements are fulfilled, the User shall not be eligible to claim compensation from Yow Technologies Inc.
User has inspected the Laundry and informed the Laundry Partner of any loss, damage, or destruction of the Laundry found prior to the Laundry Partnerâs pickup and drop of the Laundry to acknowledge the completion of the service. By acknowledging the pickup and drop of the Laundry, the User thereby confirms that it has inspected the Laundry and no loss, damage, or destruction of the Laundry were found.â¨In the event the loss or damage cannot be ascertained by simple ocular inspection, the User has submitted its claim in writing by email to Yow Technologies Inc.âs customer service within 24 hours after the Laundry Partner has arrived at the drop-off point.
10.4 The written claim submitted to Yow Technologies Inc.Â as required under Clause 10.3 B. must at all times contain:
Laundry booking number;â¨detailed description of the lost, damaged, or destroyed Laundry;â¨clear pictures of the lost, damaged, or destroyed Goods; andâ¨possible cause of loss, damage, or destruction.
Any written claim that does not contain the above minimum required contents shall be considered as invalid claim and it shall be as if no written claim has been submitted to Yow Technologies Inc.
11. Yow Technologies Inc.Â Disclaimer
11.1 Yow Technologies Inc.Â and its Services, including but not limited to its Services, Software, and customer service are provided to the User on an âas isâ basis.
11.2 Yow Technologies Inc.Â provides no warranty, assurance, or promise that itâs Services, Software, or customer service will work as intended on Userâs phone, computer, tablet or other device.
11.3 Yow Technologies Inc.Â does not warrant or guarantee the availability, reliability, timeliness, accuracy, or quality of the Services, Software, or the Yow Laundry Partners.
11.4 Yow Technologies Inc.Â is not liable for any losses, damages, claims, or costs including any consequential, indirect, or incidental losses or damages to the Userâs mobile device or any applications stored therein as a result of installation or use of Yow Technologies Inc.âs Software.
11.5 Yow Technologies Inc.Â is not liable for any losses or damages, including but not limited to any injury which the User or any person may suffer, any damage to property, including the Laundry, owned by or in possession of the User or any parties, or any Indirect Loss and Damage, resulting from the Services, matters relating to Yow Laundry Partners, or the process of cleaning the laundry. Any movement of the laundry involving a User and a Laundry Partner is a direct contract for hire between those parties to which Yow Technologies Inc.Â is not a party.
11.6 In providing the Services, Yow Technologies Inc.Â does not act as an agent or representative for the User or Laundry Partner and is not a party to the contract for hire between a User and a Laundry Partner.
11.7 Yow Technologies Inc.Â reserves the right to suspend or terminate any engagement with the User or Userâs account, created in order to use the Services or Software should Yow Technologies Inc.Â believe that the User violates any provisions of this Terms and Conditions and any other policy related to it.
12. Intellectual Property Rights
12.1. The Website, the Software, and all rights, title, and interest in and related thereto are the sole property of Yow Technologies Inc., its licensors, and are protected by Intellectual Property Laws. Except for, when applicable, the limited licenses expressly granted to you in these Terms and Conditions, Yow Technologies Inc.Â reserves for itself and its licensors all other rights, title to, and interest.
12.2. Third party materials, if any, and all rights, title, and interest pertaining thereto, are the sole property of the relevant third parties and are subject to any applicable licenses, conditions and/or reservations.
12.3. Without limitation on the foregoing, the User may not reproduce, copy, modify, display, sell or distribute the Software, or any content displayed on the Software, or use them in any other way for public or commercial purpose without securing the consent of Yow Technologies Inc., its affiliates, and or the relevant third party. Violation of this provision would automatically terminate your permission to use the Software or access the Services, as such you must immediately destroy any and all copies you made of the Software or any content displayed therein.
12.4. Notwithstanding anything to the contrary contained herein, this prohibition includes: (a) copying or adapting the HTML code used to generate web pages on the sites; (b) using or attempting to use engines, manual or automated software, tools, devices, agents, scripts robots or other means, devices, mechanisms or processes (including, but not limited to, browsers, spiders, robots, avatars or intelligent agents) to navigate, search, access, âscrape,â âcrawl,â or âspider,â any web pages or any Services provided on the Software other than any search engine and search agents available from Yow Technologies Inc.Â on the Software and other than generally available third party web browsers (e.g., Internet Explorer, Firefox, Safari, Opera, Chrome, etc.); and (c) aggregating, copying or duplicating in any manner any of the content or information available from the Software, without the express written consent of Yow Technologies Inc.. The use of the content from the Software on any other website, intranet, or in a networked computer environment for any purpose is strictly prohibited.
12.5. âYow Technologies Inc.,â âYow Technologies Inc. Logo,â âYow logos,â âYow Laundry,â âYow Technologies Inc.â and certain other names or logos are service marks or trademarks of Yow Technologies Inc., and all related product and service names, design marks and slogans are the service marks or trademarks of Yow Technologies Inc.. The âlook and feelâ of the Software and Website (including, without limitation, the color combinations, button shapes, layout, design, and all other geographical elements) are also protected by Yow Technologies Inc.Â trademarks, service marks, and copyrights). Any code that Yow Technologies Inc.Â creates or may have created to generate or display the Software, Website or the pages of the Website are also protected by intellectual property rights. All other trademarks and service marks contained on the Software and Websites are the trademarks or service marks of their respective owners.
13. User Submitted Content and Feedback
13.1. Yow Technologies Inc.Â welcomes comments, and suggestions regarding the Services, Transport, and the Software and Website. Please note however, that Yow Technologies Inc.Â does not accept nor consider creative ideas, suggestions, inventions or materials other than those which it has specifically solicited or requested.
13.2. If you submit feedback regarding the Software, Website, Services or Transport, please be specific in your comments and do not submit creative ideas, inventions, suggestions, or materials. If you proceed, despite this notice, in sending Yow Technologies Inc.Â creative suggestions, ideas, drawings, concepts, inventions, or other content or information, you understand and agree that these submissions shall become property of Yow Technologies Inc. Further, by submitting the same, you irrevocably assign the right to these submissions and Yow Technologies Inc.Â shall own exclusively all rights to these submissions and shall be entitled to the unrestricted use of these submissions for any purpose whatsoever, without compensation to you or any other person.
14.1 Yow Technologies Inc.Â may amend these Terms and Conditions from time to time and it reserves the right to do so without prior notice. Any amendments of the Terms and Conditions shall be posted on Yow Technologies Inc.âs Software.
14.2 Yow Technologies Inc.Â may, with Userâs express consent, send any information regarding the Service or promotion to the User in the form of electronic messages which include, but not limited to, e-mail, SMS, automatic telephone message, or push notification on Software. The User permits Yow Technologies Inc.Â to send these electronic messages to the User via the contact channels provided to Yow Technologies Inc.Â by the User at the time of registering its account.
14.3 The User accepts fully and unconditionally the current form of the Terms and Conditions as represented on Yow Technologies Inc.âs website at each use of the Services.
14.4 These Terms and Conditions shall be governed by the laws of the Republic of the Philippines and the User submits to the jurisdiction of the competent courts of Manila City, to the exclusion of any other court or venue.
These Terms and Conditions are effective as of 14 July 2018. If you have any questions, feel free to email us atÂ email@example.com.
Whose personal data do we collect?
We collect personal data only from those who use our Software to seek and avail the Services, laundry service and those who provide cleaning of laundry using our Software.
What kind of personal data do we collect?
We collect data that may be required for us to provide the Services to the users of our Software (either the Users who places cleaning of laundry request or the Laundry Partners who provide the cleaning of laundry, as requested) to obtain Services or provide cleaning of laundry. This data generally includes but may not be limited to addresses, phone numbers, emails, physical locations, pictures, and any other information that may be useful in the course of providing our services.
How do we collect personal data?
We may also monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for compliance purposes, and to improve the quality of our customer service. Why do we collect personal data?
Personal data is collected so that we may provide our Service in the best possible way and also to personalize and improve your experience with our Service. To do these, the Personal data that users provide us will be shared to Drivers for the latter to carry out and complete Transport, meaning that personal data of users placing delivery requests will be shares with other users who are providing transportation for deliveries and vice versa.
We will also use your personal data for: statistical analysis; to develop and improve our Software and Services; to update your records; to identify which of our, or othersâ, products might interest you; and for market research.
Do we disclose personal data to any third party?
What are the permissions requested on the Mobile Device?
Depending on the Userâs specific device, this Application may request certain permissions that allow it to access the Userâs device Data as described below. By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings. The exact procedure for controlling app permissions may be dependent on the Userâs device and software. Please note that the revoking of such permissions might impact the proper functioning of this Application. If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e. accessed to, modified or removed) by this Application.
Used for accessing the Userâs device location. This Application may collect, use, and share User location Data in order to provide location-based services. The userâs location is used to determine the country of services, as well as to help the user pinpoint pickup and drop off locations for the course of providing a delivery and cleaning the laundry.
Used for accessing the camera or capturing images and video from the device. The images are used to identify laundry items to help the course of cleaning the laundry.
Used for accessing contacts and profiles on the Userâs device, including the changing of entries. The contacts are used to be added into locations contacts, to help a course of delivery and cleaning the laundry.
Used for accessing a host of typical features associated with telephony. This enables, for instance, read-only access to the âphone stateâ, which means it enables access to the phone number of the device, current mobile network information, or the status of any ongoing calls. The phone permission is used to let the user call to facilitate the course of a delivery and cleaning the laundry process.
Used for accessing the Reminders app on the Userâs device, including the reading, adding and removing of entries. The permission is used to notify and remind a delivery and cleaning the laundry status during a delivery and cleaning the laundry process.
Used for accessing features related to the Userâs messaging including the sending, receiving and reading of SMS. The permission is for the user to contact during the course of a delivery and cleaning the laundry.
Social media accounts permission
Used for accessing the Userâs social media account profiles, such as Facebook and Google+. The permission is used so the user can connect to our Application using their social accounts.
Used for accessing shared external storage, including the reading and adding of any items. The permission is used so the user can save a picture to his phone when necessary.
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