Ferotek offers world class offshore outsourcing & consulting services specializing in IT-enabled services, Back Office Outsourcing Services and Business Process Outsourcing solutions guaranteed to cut costs and improve quality.
An effective customer care strategy can actually decrease your reliance on customer acquisition.
From lead generation and product sales to database enhancement and management, Ferotekâs outbound call center has been developed to handle all of your outbound needs.
Ferotek provides e-commerce sites with a customer service "back-end" where a contact can be initiated by voice call, web callback, chat, e-mail or fax.
Email is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amount of emails. And customers are increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests.